Go-Live Support

To prepare for an EMR conversion, Kforce Healthcare Solutions can build a team of super-users –with a combination of medical and technical skills – to learn the EMR system and work in the hospital/clinic setting during go-live to provide shoulder-to-shoulder support to physicians, care providers and other active users.  

 
Situation 

Tampa General Hospital (TGH), one of Florida’s largest hospitals, was preparing to go live with a new EMR system. TGH identified a need for a team of super-users to learn the Epic system and provide real-time support for the physicians in the hospital and clinics.  Go-live consisted of two phases. Phase I included Family Care, Obstetrics, Pediatrics and Outpatient clinics with more than 100 physicians in a two month window. Phase II focused on the main hospital with more than 1,000 physicians in five months.  More than 60 super-users had to be identified, recruited, on-boarded and trained prior to go-live. The hospital did not have the resources to complete the project internally.  

 
Solution

Kforce Healthcare Solutions, a division of Kforce Inc., was engaged to provide a project team on site at TGH’s clinics and hospital. Kforce built a team of super-users from local resources with experience in a patient care setting. We provided a project coordinator with a healthcare background to oversee the project and created a structure of lead super-users to offset the coordinator’s management responsibilities. Within six weeks, Kforce was able to recruit and confirm a local team of 25 super-users with previous experience in medical records for Phase I of the project.  The project coordinator acted as the key point of contact to the hospital and managed the team. The group was distributed throughout the healthcare organization to provide educational and on-call support to physicians, care providers and other active users. This group was particularly important on the go-live day, when they completed rounds with physicians. 

 
The Kforce project coordinator reported weekly to the implementation team liaison, as well as provided consistent feedback to improve efficiency and identify potential risks. The team worked with liaisons from each clinic specialty area to provide efficient issue resolution. This ultimately produced faster, high-quality results.  

 
Outcome

The Kforce super-user team successfully learned the Epic system and provided shoulder-to-shoulder support for the physicians. In addition, Kforce was able to minimize the expense to TGH. The entire team was sourced locally to eliminate travel expenses and reduce the need for overtime. Experienced resources, led and managed by Kforce, coupled with weekly progress reporting, were the key factors in the project’s success. Subsequently, TGH engaged Kforce to provide go-live support services to the main hospital in Phase II. Kforce Healthcare Solutions has already recruited and confirmed 40 additional super-users for Phase II of the project. 

To speak with a Kforce Healthcare Solutions Account Executive call 1-866-893-9547 or email HealthcareSolutions@kforce.com today.